Refund Policy

Transparent and straightforward refund conditions for your comfort

Introduction

At VerdantPathPlace, we recognize that plans may change, and we are committed to providing clear and honest refund policies. This policy details the scenarios in which refunds for yacht charter services might be granted.

Kindly examine this policy thoroughly prior to reserving a charter. When you reserve a charter with VerdantPathPlace, you accept and concur with these refund conditions.

Typical Cancellation and Refund Timeline

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Complete reimbursement excluding handling fees

Processing Duration: 5-7 business days

Handling Charge: €50 for card transactions

Requirements: Needs to be requested through email or phone in writing

Between 24 to 72 Hours Prior to Charter

50% Refund

Qualified for: Half of the full charter cost

Processing Duration: 7-10 business days

Handling Charge: €25 taken from the refund

Requirements: Valid justification required; administrative fees incurred

Less Than 24 Hours Prior to Charter

No Refund

Qualified for: No refunds given

Exception: Consideration may be given under urgent scenarios

Alternative: A charter voucher could be provided at the discretion of the company

Requirements: Proof required for emergency instances

Cancellations Due to Weather Conditions

Weather Assurance

Your safety is paramount. If the captain, who is certified, determines that weather conditions are not safe for charter operations, we will offer flexible alternatives:

  • Complete Refund: A full refund if rescheduling isn't an option
  • Rescheduling: Alter your charter to another available date without additional charges
  • Charter Voucher: A voucher useable for 12 months from the original charter date

Assessment of Weather

Our evaluation of the weather includes:

  • Assessment of wind direction and speed
  • Evaluation of the wave height and sea conditions
  • Forecasts of visibility and precipitation
  • Maritime warnings and advisories
  • Professional judgment on safety by the captain

Decision-Making Timeframe: Decisions regarding weather cancellations are made no more than 4 hours prior to the planned departure time.

Refunds for Medical Emergencies

Emergent Circumstances

We recognize that unforeseen medical situations can happen. The following scenarios may be eligible for special considerations:

  • Abrupt illness or injury necessitating hospital admittance
  • Passing of an immediate family member
  • Mandatory military service or urgent recall
  • Mandated jury service or legal order
  • Natural disasters impeding travel

Documentation Expected

To process an emergency refund, please supply:

  • Medical documentation or hospitalization proof
  • Official death record for relevant cases
  • Military dispatch orders
  • Legal subpoenas or jury notices
  • Emergency declarations or travel restrictions

Processing: Emergency refunds are processed in 3-5 business days post-receipt of accurate documentation.

Cancellations Due to Operational Issues

Technical Failures

If the vessel you're allocated experiences technical difficulties that can't be remedied:

  • Alternative Vessel: We will seek to provide a suitable replacement
  • Complete Refund: Offered if no comparable substitute is available
  • Partial Refund: Granted if the replacement vessel has different rates
  • Compensation: Extra compensation might be offered to account for any inconveniences

Lack of Crew

On the rare occasion that a certified crew is not available:

  • An alternative crew will be sourced if feasible
  • Complete refund if the charter is unable to be conducted
  • Options for rescheduling without extra fees

Method of Refund Processing

Repayment Method

Reimbursements are issued through the same method used originally for booking:

  • Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash or Cheque: 3-5 business days

Processing Fees

Card Transaction Processing

€50 charge for cancellations above 72 hours prior

Bank Transfer Processing

€25 fee for every bank transfer refund

International Processing

Extra fees may be incurred for international operations

Policy on Charter Vouchers

Instances Vouchers Are Issued

Charter vouchers can be offered as a refund alternative in some instances:

  • Short-notice cancellations (less than 24 hours before)
  • Cancellations linked to weather
  • Elective rescheduling proposals
  • Disruptions in operations

Voucher Conditions

  • Duration: Valid for one year from the date of issuance
  • Non-Transferable: Cannot be moved to other individuals
  • Amount: Equal to the full value of the charter (no handling fees deducted)
  • Utilization: Applicable to any future charters that are available
  • Expiry: No extensions beyond the 12-month limit

Refund Solutions for Partial Services

Interruptions During Service

In the event that your charter is disrupted or cut short due to factors within our influence:

  • A prorated reimbursement based on the portion of the service not utilized
  • A future charter voucher of equivalent value
  • Complimentary services or possible upgrades provided

Guest-Related Disruptions

If the charter is concluded prematurely because of guest actions or breaches of safety guidelines:

  • No return for the segment of the service remaining
  • Total service cost is still payable
  • Penalties could be enforced for any disturbances caused

Conflict Resolution

If you find yourself in disagreement with a decision concerning a refund, you are able to:

  • Call for an assessment by our management staff
  • Offer supplementary evidence or documentation
  • Search for mediation via consumer protection organizations
  • Consider lawful actions in line with relevant laws

Submitting a Refund Request

Step 1: Reach Out

Dispatch your refund petition through:

Step 2: Offer Details

Ensure your petition includes the subsequent details:

  • Verification of booking
  • Scheduled charter date and timing
  • The cause for the cancellation
  • Relevant backup documentation (if suitable)
  • Preferred method for the refund

Step 3: Evaluation and Completion

Our team will recognize your petition within one day, evaluate it following this protocol, notify you of our decision in two days, and carry out any endorsed refunds within the declared periods.

Significant Notes

  • All applications for refunds must be presented in written form
  • Refunds are executed in € regardless of the initial payment currency
  • It is highly recommended to have travel insurance
  • This protocol is subject to amendments with a 30-day notification period
  • Refunds heed applicable taxes and regulations

Contact Info

For inquiries about refunds or to progress a refund appeal:

Refunds Division
VerdantPathPlace Marine Services Ltd.
Port Vell Marina
Barcelona 08039
Spain

Phone: +34 932 23 74 00
Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 5:00 PM

Most Recent Update: August 14, 2025

This refund strategy is devised to be equitable and forthright. We advocate that you review these terms diligently before making reservations and reach out to us with any queries.